Subscriber support
How can we help?
Use the form below for any question about your subscription, scope, billing, or data. We handle all requests by email - there are no queues, tickets, or automated responses.
Subscription & Scope
Questions about your current watch scope, reporting cadence, or upgrading your plan.
Billing & Cancellation
Billing enquiries, invoice requests, and cancellation of an active subscription.
Data & Privacy
Access, correction, erasure, or any other request under your GDPR rights.
Custom Reports
Enquiries about Custom Report specifications, pricing, or an existing Custom Report agreement.
Send us a message
Fill in the form below and we will respond within three (3) business days. For urgent billing matters, please select "Billing & Cancellation" in the topic field.
Common questions
Can I change my watch scope after subscribing?
Yes. Scope changes are possible by mutual written agreement. Submit a request using the form above describing what you would like to change. We will confirm whether the revised scope is feasible within your current plan tier and agree a start date - typically the next billing cycle. Changes that significantly expand the scope may require a plan upgrade.
How do I cancel my subscription?
Select "Billing & Cancellation" in the form above and include the email address associated with your subscription. Cancellations received at least five (5) business days before your next billing date take effect at the end of the current cycle. Later requests take effect at the end of the following cycle. See our Terms of Service for full details.
What does the additional language option include?
Every subscription includes report delivery in one language agreed at sign-up. Each additional language costs €200 per month and covers the full translation of reports within your agreed scope. Request additional languages via this support form.
Do you offer refunds?
Subscriptions are billed monthly and we do not offer pro-rated refunds for partial months, except where required by applicable law. If you believe a charge was made in error, contact us via this form with the relevant invoice details and we will review it promptly.
How do I request a copy of my personal data or ask for it to be deleted?
Select "Data & Privacy (GDPR request)" in the form above. Include your full name, the email address linked to your account, and the nature of your request (access, erasure, correction, portability, or objection). We will verify your identity and respond within thirty (30) days. You may also contact the Portuguese data protection authority (CNPD) at cnpd.pt if you have unresolved concerns.
I have not received a report. What should I do?
First, check your spam or junk folder. If the report is not there, select "Question about a delivered report" in the form above and include your subscription email address and the expected delivery date. We will investigate and re-deliver within one (1) business day if a delivery failure is confirmed.
How does pricing for Custom Reports work?
Custom Reports are priced on request - there is no fixed price list. Use the Custom Report configuration form to describe your intelligence scope, delivery cadence, and branding requirements. We will review your submission and respond with a tailored scope confirmation and quote within five (5) business days. There is no obligation at the quote stage.